Privacy Policy

1. Our Commitment to your Privacy

Qatar General Insurance & Reinsurance Company (referred to as QGIRCO) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Qatar Personal Data Privacy Protection Law (Law No. 13 of 2016) and other applicable regulations. By using our website or engaging with our services, you consent to the practices described in this Policy.
We are fully committed to complying with applicable data protection laws in the State of Qatar. Use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using this site, you consent to our privacy practices in line with applicable Qatari data protection laws.

2. What Information We Collect

We may collect the following categories of personal data:

• Identification information (such as name, date of birth, nationality, QID, and passport details).
• Contact details (such as phone number, email, and address).
• Policy and claims information (such as insurance applications, claims history, and supporting documents that may include information of children under 13 years old, health/physical condition, and marital status).
• Financial details (such as bank account or payment information).
• Health information where required for medical, life insurance coverage, or claim coverage.
• Website usage information, including cookies and online interactions.

3. How We Use Personal Data

QGIRCO may process personal data for the following purposes:

• To provide, administer, and manage insurance policies and claims.
• To process applications, payments, and renewals.
• To comply with applicable legal, regulatory, and contractual obligations.
• To enhance our products, services, and digital platforms.
• To communicate with you regarding your policies, claims, or related services.
• To detect, prevent, and investigate fraud or misuse of our services.

4. Lawful Basis for Processing

We process personal data only which are permitted under the Qatar Personal Data Privacy Protection Law (Law No. 13 of 2016). The lawful bases on which we rely include:

• Consent: where you have given clear consent for the processing of your personal data for a specific purpose, unless such processing is necessary for the realization of a legitimate purpose of QGIRCO or of a third party to whom the data is disclosed.
• Contract: where processing is necessary for the performance of a contract with you, or to take steps at your request prior to entering into a contract.
• Legal Obligation: where processing is required for compliance with a legal obligation or performance of a task related to the public interest.
• Legitimate Interest: where processing is necessary for the purposes of safeguarding the vital interests of you and/or QGIRCO’s legitimate interests.

5. Children’s Data

QGIRCO may collect and process limited personal data relating to children for the purpose of providing insurance products and services, such as family medical or life insurance policies. Such data will only be collected and processed where necessary and in accordance with the Qatar Personal Data Privacy Protection Law and any applicable regulatory requirements. QGIRCO takes additional care to protect children’s personal data and will not use it for purposes beyond the provision of the insurance services requested.

6. Sharing of Personal Data

We may share your information only with trusted parties, such as:

• Reinsurers, business partners, or service providers assisting in policy administration, claims handling, or IT services.
• Legal and regulatory authorities, such as the Qatar Central Bank, when required.
• Auditors, legal advisors, or IT service providers under strict confidentiality agreements.
• Banking and payment processing institutions (where applicable).

All third-party access is controlled and limited to what is necessary for providing services to you.

7. International Data Transfers

In cases where cross-border data transfer is necessary, QGIRCO will ensure that any personal data shared with authorities, service providers, or other third parties outside of Qatar will be in compliance with applicable laws and regulations.

8. How We Protect Your Data

We implement a range of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This policy also applies to data collected through QGIRCO’s digital service channels, including WhatsApp, online forms, and chatbot interactions.

9. Your Rights

You have the right to:

• Request access to your personal information.
• Ask for correction of inaccurate or outdated data.
• Withdraw consent where applicable.
• Raise concerns if you believe your data is being misused.

Customers may update or correct their personal information directly through the ‘My Profile’ section on the website, or by contacting QGIRCO via the online form or email at info@qgirco.com.

10. Data Security

QGIRCO applies appropriate technical, organizational, and administrative measures to protect personal data against unauthorized access, misuse, alteration, or loss. Despite these safeguards, no system or transmission over the internet can be guaranteed as fully secure.

11. Data Retention

We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual requirements. Once data is no longer required, it will be securely deleted or anonymized.
Customer interactions, including calls and chats, may be recorded or logged for training, quality assurance, and service improvement purposes, in compliance with applicable laws.

12. Cookies and Website Tracking

QGIRCO applies appropriate technical, organizational, and administrative measures to protect personal data against unauthorized access, misuse, alteration, or loss. Despite these safeguards, no system or transmission over the internet can be guaranteed as fully secure.
You can control cookie preferences through your browser settings.

13. International Transfers

In certain cases, your personal data may be transferred outside Qatar, such as to reinsurers or service providers in other countries. In such cases, we ensure adequate safeguards are in place to protect your data.

14. Updates to this Policy

QGIRCO may update this Privacy Policy from time to time without prior notice. Any changes will be posted on our website, and your continued use of our services signifies your acceptance of the revised Policy.

15. Contact Us

Qatar General Insurance & Reinsurance Co.
📮 P.O. Box 4500, Doha, Qatar
📞 Contact : +974 4473 3888
📱 WhatsApp : +974 3371 9999 | +974 5579 0729
📧 Email: info@qgirco.com
🕒 Timing: Sunday to Thursday | 8:00 AM – 4:00 PM